The Quality Manager is a proactive leader who works under the guidance of BWAY corporate policies and procedures while adhering to all customer product standards and specifications managing the BWAY quality system for their assigned location. The Quality Manager’s strategic focus is to work with the plant operations team to continuously improve the quality that is built into BWAY products.
Essential Duties And Responsibilities
Implements process improvement with the use of Statistical Process Control (SPC), measurement analysis.
Defines projects in regard to customer requirements utilizing tools such as: Process Failure Modes and Effects Analysis (PFMEA), process flow mapping, control plan documentation and Capability Analysis.
Ensures CoQ (Costs of Quality) metrics are aligned with the company’s strategic initiatives, including scrap, rework, returns, appraisal and prevention.
Establishes programs to improve metrics using continuous improvement tools as well as actively participates in projects that support Lean Manufacturing initiatives resulting in improved profitability, work flow and team performance. Proactively works to improve quality systems internally and externally to the plant.
Utilizes and has the ability to teach Lean tools including 5S, Kaizen, quick changeover, value stream mapping, mistake proofing, etc. Participates in Kaizen events as necessary.
Interacts with production floor daily. Assists where needed to ensure there is adequate support from the Quality department to meet production efficiencies and goals.
Reviews, measures and proactively studies KPIs (Key Performance Indicators) in an effort to prevent substandard product that does not meet customer specifications.
Supervises and manages daily activities of all Quality team members at their designated location.
Manages HFI (Hold for Inspection) System. Measures, quantifies and communicates HFIs to the production floor and any other team members who need to be informed.
Communicates and investigates any customer inquiries as they relate back to quality. Works with Operations team to find solutions to customer complaints focusing on permanent corrective action.
Interacts with production floor and management to determine root cause analysis for quality defects and develops resolutions to correct deficiencies.
Audits, summarizes and reviews with plant management team the plant quality system. Leads and facilitates monthly Quality Management Review meetings.
Prepares and communicates month-end quality report summaries within plant and corporate.
Travels as necessary to other plants to establish best practices or to work with others in determining root cause or corrective action to quality issues.
Performs other duties as assigned.
Knowledge, Skills and Abilities:
Bachelor’s Degree in Engineering, Operations or Business Management
Minimum 5 years of quality experience in a high volume fast-paced manufacturing operation
Must have experience with preventive quality engineering techniques such as PFMEA, control plans, process mapping
Knowledge of and experience with utilizing Lean manufacturing practices
Six Sigma Green Belt Certification a plus
Previous supervisory experience
Strong problem solver with good work ethic and decision making skills
Microsoft Office experience and Infinity Quality System software experience preferred
Focused on Communication
Structured and Organized
Strong Team Player / able to Build Collaborative Relationships
Analytical, Computational, and Problem Solving
Accurate and Thorough
Internal Number: DAYSAL - QM
About BWAY Corporation
BWAY is one of the largest manufacturers of rigid metal and plastic containers in North America. Our diverse products and broad geographic reach have made us a market leader in the general line packaging industry. BWAY offers comprehensive packaging for a wide variety of applications. BWAY is an Equal Opportunity Employer of minorities/females/vets/disability.
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